TY  - BOOK
AU  - Sam Deep 
AU  - Lyle Sussman
TI  - What to say to get what you want: : strong words for 44 challenging types of bosses, employees, coworkers, and customers
SN  - 0201577127
PY  - 1992///
CY  - Reading, Mass.
PB  - Perseus Books
KW  - Vocational guidance
KW  - Interpersonal communication
ER  -